Authentication problems with netatmo


Due to a technical change on the part of the netatmo infrastructure, it is necessary to install and use the latest myatmo version available in the App Store.

Old versions of myatmo are no longer supported due to the changes to the netatmo authentication, an update of these old myatmo versions is not possible.

It is therefore essential to update to the latest version of myatmo. If you are using an old iOS version that is no longer supported by the latest myatmo version, you must update iOS or use myatmo on a device that has the latest iOS version installed. Due to technical limitations of old iOS systems, it is not possible to provide the latest myatmo version on outdated iOS versions.


 Problems with the myatmo Apple Watch app

Solution

If you experience problems with the myatmo Apple Watch app or with watch complications, then the following steps usually help:

  • delete myatmo from the paired iPhone
  • restart iPhone and Apple Watch - this is very important!
  • reinstall myatmo on the iPhone and the paired Apple Watch
  • start the myatmo iOS app at least once and configure your access before you use the Apple Watch app - this is very important!

This will reset and reinitialize all settings, as well as all the connection settings between the myatmo iOS app and the WatchOS app.