Submit a ticket

Please note the following before you contact us!

We can only offer technical support to those users of myatmo with an active myatmo 'Premium' subscription. In our Knowledgebase we have compiled a huge list of questions and answers to the most important issues that might occur while using myatmo:

 Click here 

We do not offer general support for netatmo products. We offer support for our myatmo app only. If you have a question concerning your netatmo weather station, or any other netatmo product, please contact netatmo support. Questions concerning the official netatmo app, concerning technical problems with the netatmo weather station, or similar questions cannot be answered by us and will remain unanswered.

If you contact us about a technical problem with the myatmo app, we ask you to explain the problem in as much detail as possible, because only then can we try to reproduce the problem on our devices. Also helpful are self-explanatory screenshots, which can be sent as an attachment with a request.

Thank you for your understanding!

No general netatmo support

If you have any questions about your netatmo hardware, if your readings are incorrect, or if there is another problem with your netatmno weather station: please contact the netatmo customer service at - we (as developer of the myatmo app) offer NO general customer service for the netatmo weather station. Such requests remain unanswered by us.

General Information
Technical support is only available to users of myatmo with an active myatmo Premium status. To identify yourself, please enter your Support-ID. You can find your Support-ID at the bottom of the 'Settings' screen of the myatmo iPhone / iPad app. You can tap onto the ID to copy it. If you would like to contact us for any other except for a technical problem, please enter 'NO-TECH-SUPPORT' in this field. Thank you.
If you're using an iOS beta version and you've found a technical problem with myatmo, then please test (before contacting us) if the same issue also occurs on an official iOS or Watch OS version, because it makes little sense to analyze problems on operating systems, which have not been released to the public yet. Many Thanks.
If your request is about a problem or a potential bug within myatmo, please make sure you really have the latest version of myatmo installed from the AppStore and reviewed our FAQ. Many thanks.
Please make sure you read our FAQ (see link at the top of this page) before you contact us as we have prepared articles with the most common problems and possible solutions
Your Message
Before submitting please make sure of the following
  • All necessary information has been filled out.
  • All information is correct and error-free.
We have:
  • recorded as your IP Address
  • recorded the time of your submission

(C) 2019 Totalidea Software GmbH - Imprint - Privacy