Submit a ticket

Please note the following before you contact us!

We can only offer technical support to those users of myatmo with an active myatmo 'Premium' subscription. In our Knowledgebase we have compiled a huge list of questions and answers to the most important issues that might occur while using myatmo:

 Click here 

We do not offer general support for netatmo products. We offer support for our myatmo app only. If you have a question concerning your netatmo weather station, or any other netatmo product, please contact netatmo support. Questions concerning the official netatmo app, concerning technical problems with the netatmo weather station, or similar questions cannot be answered by us and will remain unanswered.

If you contact us about a technical problem with the myatmo app, we ask you to explain the problem in as much detail as possible, because only then can we try to reproduce the problem on our devices. Also helpful are self-explanatory screenshots, which can be sent as an attachment with a request.

Thank you for your understanding!


No general netatmo support


If you have any questions about your netatmo hardware, if your readings are incorrect, or if there is another problem with your netatmno weather station: please contact the netatmo customer service at http://support.netatmo.com - we (as developer of the myatmo app) offer NO general customer service for the netatmo weather station. Such requests remain unanswered by us.


Future development of myatmo


Dear myatmo users!

Please refrain from contacting us for a schedule regarding the implementation of new functions and the support of new operating system features: "Weed doesn't grow faster by pulling on it!" 

Thank you for your understanding!


General Information
Support for myatmo is available for users with an active myatmo Premium subscription. Please enter your Support ID as displayed in the myatmo 'Settings', right at the bottom of the 'Settings' screen. If no Support ID is displayed, please enter your 'Device ID' as displayed on the myatmo 'Premium' Purchase screen, right at the bottom. Thank you very much - this is the only way we can help quickly and easily!
If you're using an iOS beta version and you've found a technical problem with myatmo, then please test (before contacting us) if the same issue also occurs on an official iOS or Watch OS version, because it makes little sense to analyze problems on operating systems, which have not been released to the public yet. Many Thanks.
I have checked the FAQ but it does not contain the answer to my question
Your Message
Please note that we can only help you in detail if you describe your request to us in as much detail as possible. In the event of technical problems, describe them as precisely as possible! If you send us screenshots, please explain them in your message to us so that we don't have to treat your screenshots as picture puzzles first. Many Thanks!
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