myatmo shows outdated data

Solution

If myatmo shows outdated readings from your weather station, which may be several hours old, there can be various reasons.

  • Make sure that your weather station is correctly connected to your WiFi network
  • Make sure you have an internet connection
  • Make sure that all of your modules connected to your weather station (with the exception of the main module) are supplied with fresh batteries
  • Make sure there are no known server problems on http://support.netatmo.com
  • Check the official netatmo user forum at http://forum.netatmo.com whether other users may have similar problems
  • Even if the official netatmo app shows current data, but outdated data is shown in myatmo, there may be a server problem!

Contact netatmo customer service at http://support.netatmo.com if the problems persist. We have no insight into the netatmo infrastructure and cannot help if myatmo displays permanently outdated data.

 

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