Due to a technical change on the part of the netatmo infrastructure, it is necessary to install and use the latest myatmo version available in the App Store.
Old versions of myatmo are no longer supported due to the changes to the netatmo authentication, an update of these old myatmo versions is not possible.
It is therefore essential to update to the latest version of myatmo. If you are using an old iOS version that is no longer supported by the latest myatmo version, you must update iOS or use myatmo on a device that has the latest iOS version installed. Due to technical limitations of old iOS systems, it is not possible to provide the latest myatmo version on outdated iOS versions.
If data for a specific time span, or for a specific resolution is missing, please contact netatmo support at
as we have no insight to the netatmo data server that delivers data to myatmo. myatmo can only process and display the data that has been delivered to myatmo by the netatmo data server.
Explain the issue as exactly as possible, include your name and user ID (email address) of your netatmo account. Also tell the netatmo support for what time span data is missing.
Article ID: 106
Category: English