Due to a technical change on the part of the netatmo infrastructure, it is necessary to install and use the latest myatmo version available in the App Store.
Old versions of myatmo are no longer supported due to the changes to the netatmo authentication, an update of these old myatmo versions is not possible.
It is therefore essential to update to the latest version of myatmo. If you are using an old iOS version that is no longer supported by the latest myatmo version, you must update iOS or use myatmo on a device that has the latest iOS version installed. Due to technical limitations of old iOS systems, it is not possible to provide the latest myatmo version on outdated iOS versions.
If you use myatmo on a device with a jailbroken iOS version: please note that we cannot guarantee that myatmo 'Premium' will work permanently on iOS versions that are not authorized by Apple. Jailbreaks may deactivate myatmo 'Premium' at any time.
If you can prove with an original invoice from Apple that you have legally purchased myatmo 'Premium' via an in-app purchase, then follow these instructions:
We will then see if we can reactivate your myatmo 'Premium' version on your device with an official iOS version. For technical reasons, this can take a few days.
ATTENTION: Please note that we cannot offer you any support if you only use devices that are jailbroken!
Article ID: 118
Category: myatmo Premium + In App Purchases