Re-authorization problems with netatmo

Solution

netatmo has made various changes to the authentication infrastructure in May 2024. myatmo takes these changes into account, but you must be sure that you observe the following things:

Please follow these instructions step-by-step:

  • Open the official netatmo app, tap on the menu icon in the top left corner, select ‘My Account’ >>> ‘Partner Apps’.
  • Remove all listings of myatmo in the list of partner apps by tapping on a myatmo entry and then selecting ‘Remove access’.
  • Then delete myatmo from all your devices, including devices using an outdated iOS version.
  • Switch your devices off and then on again. This step is very important!
  • Reinstall myatmo on your devices. Please note that at least iOS 15 is required to use myatmo.
  • Start myatmo, follow the instructions for authentication.

This will fix potential authorization problems.